{"id":27,"date":"2016-12-05T08:58:23","date_gmt":"2016-12-05T08:58:23","guid":{"rendered":"http:\/\/copypress.dv.themerex.net\/?page_id=27"},"modified":"2017-01-04T09:46:47","modified_gmt":"2017-01-04T09:46:47","slug":"support","status":"publish","type":"page","link":"https:\/\/www.druckservice.cc\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[vc_row][vc_column][vc_empty_space height=&#8220;6.6rem&#8220; alter_height=&#8220;none&#8220; hide_on_mobile=&#8220;&#8220;]<div  id=\"sc_promo_520635815\" \n\tclass=\"sc_promo sc_promo_default sc_promo_size_large sc_promo_no_paddings sc_promo_no_image\"><div class=\"sc_promo_text\" style=\"width: 100%;\">\n\t\t\t<div class=\"sc_promo_text_inner\" style=\"\"><h2 class=\"sc_item_title sc_promo_title sc_align_center sc_item_title_style_default\">Our Support Policy<\/h2><div class=\"sc_promo_content sc_item_content\">[vc_empty_space height=&#8220;&#8220; alter_height=&#8220;small&#8220; hide_on_mobile=&#8220;&#8220;][vc_row_inner][vc_column_inner width=&#8220;1\/2&#8243;][vc_column_text]<\/p>\n<ul class=\"trx_addons_list trx_addons_list_dot\">\n<li>To get a pre-purchase advice, you may post in the theme\u2019s forum.<\/li>\n<li>To get a response more promptly, you are recommended to use our Ticket-system.<\/li>\n<li>We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn\u2019t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8220;1\/2&#8243;][vc_column_text]<\/p>\n<ul class=\"trx_addons_list trx_addons_list_dot\">\n<li>Please note! We do not provide support, if you do not have the purchase code.<\/li>\n<li>Item support does not include:\n<ol>\n<li>Customization and installation.<\/li>\n<li>Support for third party software and plugins.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/div><\/div>\n\t\t<\/div><!-- \/.sc_promo_text --><\/div><!-- \/.sc_promo -->[vc_empty_space height=&#8220;6.6rem&#8220; alter_height=&#8220;none&#8220; hide_on_mobile=&#8220;&#8220;][\/vc_column][\/vc_row][vc_row full_width=&#8220;stretch_row&#8220; css=&#8220;.vc_custom_1481735873045{background-image: url(http:\/\/rework.druckservice.cc\/wp-content\/uploads\/2016\/12\/projects_bg.jpg?id=451) !important;}&#8220;][vc_column][vc_empty_space height=&#8220;6.6rem&#8220; alter_height=&#8220;none&#8220; hide_on_mobile=&#8220;&#8220;]<div  id=\"sc_promo_575230812\" \n\tclass=\"sc_promo sc_promo_default sc_promo_size_large sc_promo_no_paddings sc_promo_no_image\"><div class=\"sc_promo_text\" style=\"width: 100%;\">\n\t\t\t<div class=\"sc_promo_text_inner\" style=\"\"><h2 class=\"sc_item_title sc_promo_title sc_align_center sc_item_title_style_default\">How to use our Support System<\/h2><div class=\"sc_promo_content sc_item_content\">[vc_row_inner][vc_column_inner width=&#8220;1\/2&#8243;][vc_empty_space height=&#8220;&#8220; alter_height=&#8220;small&#8220; hide_on_mobile=&#8220;&#8220;][vc_single_image image=&#8220;29&#8243; img_size=&#8220;large&#8220;][\/vc_column_inner][vc_column_inner width=&#8220;1\/2&#8243;][vc_empty_space height=&#8220;&#8220; alter_height=&#8220;small&#8220; hide_on_mobile=&#8220;&#8220;][vc_column_text]<\/p>\n<ol>\n<li>In the \u2018Item Details\u2019 there is a clickable banner \u201cSupport Sys\u201d, which leads you to tickets.<\/li>\n<li>Or you may simply follow this link: <a href=\"http:\/\/themerex.ticksy.com\">themerex.ticksy.com<\/a>.<\/li>\n<li>Enter your purchase key and register in the system.<\/li>\n<li>To avoid a confusion, please use your own ThemeForest login in Support System.<\/li>\n<li>Fill out the ticket form.<\/li>\n<\/ol>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/div><\/div>\n\t\t<\/div><!-- \/.sc_promo_text --><\/div><!-- \/.sc_promo -->[vc_empty_space height=&#8220;6.6rem&#8220; alter_height=&#8220;none&#8220; hide_on_mobile=&#8220;&#8220;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8220;6.6rem&#8220; alter_height=&#8220;none&#8220; hide_on_mobile=&#8220;&#8220;]<div  id=\"sc_promo_369446465\" \n\tclass=\"sc_promo sc_promo_default sc_promo_size_large sc_promo_no_paddings sc_promo_no_image\"><div class=\"sc_promo_text\" style=\"width: 100%;\">\n\t\t\t<div class=\"sc_promo_text_inner\" style=\"\"><h2 class=\"sc_item_title sc_promo_title sc_align_center sc_item_title_style_default\">How to find a purchase key<\/h2><div class=\"sc_promo_content sc_item_content\">[vc_empty_space height=&#8220;&#8220; alter_height=&#8220;small&#8220; hide_on_mobile=&#8220;&#8220;][vc_row_inner][vc_column_inner width=&#8220;1\/2&#8243;][vc_single_image image=&#8220;30&#8243; img_size=&#8220;large&#8220;][\/vc_column_inner][vc_column_inner width=&#8220;1\/2&#8243;][vc_column_text]<\/p>\n<ol>\n<li>Open the \u201cdownloads\u201d tab in your account.<\/li>\n<li>Find our theme in the list of products.<\/li>\n<li>Click \u201cdownload\u201d button, and in the drop-down menu select \u201clicense certificate &amp; purchase code\u201d.<\/li>\n<\/ol>\n<p>[\/vc_column_text][vc_empty_space height=&#8220;3.3rem&#8220; alter_height=&#8220;none&#8220; hide_on_mobile=&#8220;&#8220;][\/vc_column_inner][\/vc_row_inner]<\/div><\/div>\n\t\t<\/div><!-- \/.sc_promo_text --><\/div><!-- \/.sc_promo -->[vc_empty_space height=&#8220;3rem&#8220; alter_height=&#8220;none&#8220; hide_on_mobile=&#8220;&#8220;][\/vc_column][\/vc_row][vc_row full_width=&#8220;stretch_row&#8220; css=&#8220;.vc_custom_1481735916155{background-image: url(http:\/\/rework.druckservice.cc\/wp-content\/uploads\/2016\/12\/projects_bg.jpg?id=451) !important;}&#8220;][vc_column][vc_empty_space height=&#8220;6.6rem&#8220; alter_height=&#8220;none&#8220; hide_on_mobile=&#8220;&#8220;]<div  id=\"sc_promo_1411814647\" \n\tclass=\"sc_promo sc_promo_default sc_promo_size_large sc_promo_no_paddings sc_promo_no_image\"><div class=\"sc_promo_text\" style=\"width: 100%;\">\n\t\t\t<div class=\"sc_promo_text_inner\" style=\"\"><h2 class=\"sc_item_title sc_promo_title sc_align_center sc_item_title_style_default\">Recommended Hosting<\/h2><div class=\"sc_item_descr sc_promo_descr sc_align_center\">ThemeREX offers only the best products and services and recommends them to their customers. One of the most important services is HOSTING. Unlike any cheap hostings that usually have limited resources which causes many problems to the site owners, quality hosting gives a client a fair amount of resources sufficient for any website and any task. By using quality hosting you can rest assured that your site will work smoothly. If you happen to use such hosting with limited resources (e.g. GoDaddy!), you may experience issues with \u201cone-click install\u201d feature. In that case, you are always welcome to contact our support team to get qualified help.<\/div><div class=\"sc_promo_content sc_item_content\">[vc_row_inner][vc_column_inner width=&#8220;1\/2&#8243;][vc_single_image image=&#8220;35&#8243; img_size=&#8220;large&#8220; alignment=&#8220;center&#8220;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/secure1.inmotionhosting.com\/cgi-bin\/gby\/clickthru.cgi?id=themerex\" target=\"_blank\">http:\/\/www.inmotionhosting.com<\/a><\/p>\n<p style=\"text-align: center;\">Get more than <strong>30% discount<\/strong> on a hosting plan.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8220;1\/2&#8243;][vc_single_image image=&#8220;36&#8243; img_size=&#8220;large&#8220; alignment=&#8220;center&#8220;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/mediatemple.net\/\" target=\"_blank\">http:\/\/mediatemple.net<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/div><\/div>\n\t\t<\/div><!-- \/.sc_promo_text --><\/div><!-- \/.sc_promo -->[vc_empty_space height=&#8220;6.6rem&#8220; alter_height=&#8220;none&#8220; hide_on_mobile=&#8220;&#8220;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_empty_space height=&#8220;6.6rem&#8220; alter_height=&#8220;none&#8220; hide_on_mobile=&#8220;&#8220;][vc_empty_space height=&#8220;6.6rem&#8220; alter_height=&#8220;none&#8220; hide_on_mobile=&#8220;&#8220;][\/vc_column][\/vc_row][vc_row full_width=&#8220;stretch_row&#8220; css=&#8220;.vc_custom_1481735873045{background-image: url(http:\/\/rework.druckservice.cc\/wp-content\/uploads\/2016\/12\/projects_bg.jpg?id=451) !important;}&#8220;][vc_column][vc_empty_space height=&#8220;6.6rem&#8220; alter_height=&#8220;none&#8220; hide_on_mobile=&#8220;&#8220;][vc_empty_space height=&#8220;6.6rem&#8220; alter_height=&#8220;none&#8220; hide_on_mobile=&#8220;&#8220;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8220;6.6rem&#8220; alter_height=&#8220;none&#8220; hide_on_mobile=&#8220;&#8220;][vc_empty_space height=&#8220;3rem&#8220; 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